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Session Information

In this course we will provide a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement aIn this course we will provide a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps.

Agenda

Part 2:
•Dynamics 365 Customer Service, Case lifecycle and Knowledge management
•Dynamics 365 Field Service, key terminologies and scheduling, inventory and asset management
•Dynamics 365 Project Operations, deployment types, Project services lifecycle and key terminologies

Sprekers

  • EY Kalman

    EY Kalman

    Microsoft MVP/MCT - Dynamics 365/Power Platform Technology
    Kainos

  • Edwin Brouwer

    Edwin Brouwer

    Microsoft Certified Application Manager
    Technofocus